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Quality Control
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Touchstone Travel will always strive to provide a superior level of service. To ensure accuracy, our travel consultants will recheck your reservations documents.
This quality control procedure includes:
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o Lowest Fare Confirmation
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o Continuity of Itinerary
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o Preferred Accommodations
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o Travel Policy Adherence
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o Travel Requirements
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Corporate Hotel Programs + GIANTS
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Through CCRA, (Computerized Corporate Rate Association), we can offer our clients the lowest corporate rate at thousands of
properties, worldwide. CCRA provides guaranteed rates at the most luxurious hotels as well as accommodations for our cost conscious budgets. Our clients can be assured of the lowest possible rate, without
sacrificing quality.
GIANTS
Hotel Program
A few of the hotels participating in this program are:
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o Marriott
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o Hyatt
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o Holiday Inn
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o Westin
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As a member of GIANTS, a North American consortium of over 2,000 agencies, we also have access to a second corporate rate program which guarantees the lowest corporate rate at many hotels.
An example of some of the hotels in this program are:
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Auto Rental Rates
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To further maximize your travel dollar, our agents are trained to rank all car rental rates from lowest to highest. This will ensure our clients that our agents always quote the lowest
possible rate. We will periodically review your company's Auto Rental activity. Based on your usage, Touchstone Travel will make recommendations for greatest cost effectiveness. Limousines are sometimes required
by your executives and we can provide all the necessary arrangements, often at a substantial discount.
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Computer Reservation System
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Touchstone Travel agents work smarter because they are backed by a computer reservations system constantly improving its capabilities. This system electronically transmits the
information necessary to plan and reserve travel itineraries. Furthermore, this state of the are system supplies confirmation numbers that guarantee air, car, and hotel reservations. Our client gets the benefits of unsurpassed
service and superior automation.
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Lowest Fares
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Our foremost concern is providing our clients with the lowest possible fare on every occasion. After the reservation is booked, we will continually recheck for lower fares that meet your specific
travel requirements. Further, we will recommend alternatives that could save you substantial amounts of money.
To save you dollars on air tickets we utilize a Bargain Finder Option in our computer system regularly. We will even, if possible, void and
reissue tickets if a savings
comes available after ticketing. We will also utilize "travel consolidators" who will offer fares on regular scheduled carriers that are substantially less than the carrier quotes. Many fares are as low or lower than a
published excursion fare without the advance notice or weekend stay. Touchstone Travel also offers charter fares on
Air Transat, to
destinations they serve. We will offer, you decide the savings. We will offer our clients the lowest possible fare available for every itinerary.
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Management Reports
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Management reports can be provided to our clients to assist in travel expenditures. Financial personnel can analyze documented travel activities by receiving detailed records on your travel activities. These
reports will be helpful in planning future budgets and policies.
Reports available are:
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o Airline Management Report
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o Service Charge & Summary Report
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o Travel Trends Report
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o Preferred Supplier Report
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o Airline Cost Savings Report
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We would be able to custom produce a report as per your needs.
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24 Hour Reservation Service
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Our clients will travel in confidence knowing that professional, immediate assistance
is just a toll free call away. As a valued client of Touchstone Travel,
these services are provided to your travelers, at no additional cost. Our client's travelers will appreciate the peace of mind they can maintain while away.
Emergency Reservation Assistance
Touchstone Travel realizes that many times plans can suddenly change,
requiring last minute business trips or changes to existing travel itineraries.
On these occasions it is vitally important that our client's travelers are able to reach
Touchstone Travel. Our 24 HOURS emergency
reservation assistance is just our way of making sure that all of your travelers needs are met,
any hour of any day, in virtually any location.
World Wide Instant Ticketing
Touchstone Travel can provide airline tickets 24 HOURS a day,
seven days a week, anywhere in the world. It is easy and efficient. Our clients are in total control, telling us who is, and isn't, authorized to receive prepaid tickets. Our client's travelers are ensured they will never be left stranded.
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Incentive Travel & Meeting Planning
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Touchstone Travel staff will handle any meeting and convention requirements or incentive travel that our client may plan. A complete line of services are available through Touchstone
Travel, that includes everything from the site selection to registration assistance. In between, negotiations will be provided for meeting room rates and catering functions. Supplying hassle free group arrangements, for
our client's meeting needs, is our goal.
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Incentive Planning and Organizing
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Consumer Contest Travel Prize Arranging and Redemption
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Meeting Site Arrangements
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Location Selection
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Site Planning
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Negotiated Rates
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Ground Transportation
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Group Arrangements and Discount
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Spousal Programs
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Pre & Post Convention Tours
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Additional Services
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Entertainment Arrangements
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Registration & Greeting Desk
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