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Issue 63: October 2007


LET US GET YOU OUT OF TOWN



Sunspots Holidays says short US getaways have “never been so affordable” and the company has a variety of destinations for its clients “to have an enjoyable trip and not spend a fortune.” Sunspots says its “great rates” from major cities with American Airlines and US Airways can take people throughout the United States.

Those who book a hotel with the company will get a discount of up to 30 per cent. Hotel brands available include Sheraton, Four Points, Comfort Inn, Luxury Collection, Clarion, Le Meridien, Comfort Suites, Westin, Quality and Sleep Inn.

There has never been a better time for a romantic retreat. 


WestJet takes off for St. Lucia beginning Dec. 16 WestJet will launch new seasonal non-stop service from Toronto to St. Lucia beginning Dec. 16. The airline’s enhanced winter schedule also includes new non-stop flights from Hamilton to Nassau, Fort Lauderdale, Orlando and Tampa. “St. Lucia ...

Hola Sun is making it easier for Ontario residents to reach Cuba this winter. The tour operator will begin Toronto-Varadero Sunday service Dec. 23, with the service continuing until April 30, 2008. The current Saturday service will also continue.


TOUCHSTONE TRAVEL NEWS

The Canadian Air Transport security Authority is renewing an appeal to air travellers a year after Canada adopted restrictions on liquids, gels and aerosols.  In spite of the year-old regulations, numerous air travellers continue to arrive at the pre-board screening checkpoint with over-sized quantities of bottled water, perfume, shampoo, hair gel, and other toiletries.

ONLINE CUSTOMERS UNHAPPY As per the findings of survey, commissioned by Tealeaf, a US specialist in customer experience management software solutions, about 87 percent of consumers conducting transactions online have experienced problems. This year's survey highlights online consumer intolerance, as 42 percent of those who have experienced problems when conducting online transactions have switched to a competitor or abandoned the transaction entirely, and another 52 percent who have experienced bad customer service from a company's contact center, following an online issue, have completely stopped doing business with the company.

Obesity costing airlines and passengers By Geoffrey Thomas- IN 2000 it was estimated by the American Journal of Preventative Medicine that the increasing "weight of passengers was costing the US airline industry $US275 million ($313 million) for the additional 300 million gallons (1135 litres) of fuel required to lift the extra pounds". Seven years on, with fuel up 145 per cent, that cost has ballooned to $673 million, but so has the weight of passengers - and not just in the US. The World Heath Organization states that today more people (1.7 billion) are obese than malnourished, and the rate is increasing at an alarming rate. So are complaints from passengers forced to sit next to obese passengers. Through the 1990s, the average weight of Americans jumped by 4.5kg, according to the US Centre for Disease Control and Prevention.

SAIL AWAY

ENCORE CRUISES OFFERS POINTS PROGRAM - We Canadians love to collect points, and why not, it doesn’t cost us anything extra to do it and the rewards can be so beneficial especially if you're collecting points towards the cost of a cruise.

With Encore’s exclusive Cruise Loyalty Programme, SeaPoints, you’ll collect points every time your travel agent books your cruise with us on any of the 12 cruise lines we represent. And you’ll be collecting at the rate of one SeaPoint for every $2 you spend. As one example, if $10,000 is the value of your cruise booking, your reward is 5000 SeaPoints!

INN THE NEWS

Of the 20 largest hotels in the world, 15 are located within a two-mile radius of Las Vegas, according to ehotelier.com. The No. 1 hotel was the First World with more than 6,000 rooms in Malaysia. But following right behind was the 5690-room MGM Grand. In the past, the Grand was the largest in the world.

PLANE TALK

Air Canada has introduced paperless boarding passes for its customers who check in using their PDA (personal digital assistant such as Blackberry or Treo) or cell phone.  Air Canada's mobile check-in service, available at www.mobile.aircanada.com, has been enhanced to now offer customers the option of receiving an electronic boarding pass in the form of SMS text messages that the customer simply shows to airport security screening personnel and Air Canada gate agents, in lieu of a paper boarding pass.

Delta customers whose domestic flights originate at the airline's Kennedy
hub will have to check their bags at least 45 minutes prior to the flight's
scheduled departure, beginning Oct. 15
th

JetBlue will stop accepting cash payments for in-flight purchases as of Nov. 1, switching to a system in which it accepts payments only by credit or debit cards.

WestJet Cares for Kids, WestJet’s community investment program, has donated more flights than ever before to Hope Air, one of its longest standing charitable partners. A total of 800 gifts of flight will be given to Hope Air this year, surpassing last year’s gift of 627 flights.


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TOUCHING BASE 2007
 - Previously published issues . . .
January 07 February 07 March 07 April 07 May 07 June 07
July 07 August 07 September 07 October 07    

Touching Base is published monthly by:
Touchstone Travel, 1 Eva Road, Suite 111, Etobicoke, ON M9C 4Z5
Phone: 416-622-4044 Fax: 416-622-4429 TF 1-800-292-4044
Email: sonia@touchstonetravel.com Website: touchstonetravel.com